The General Terms and Conditions of the Online Store www.tatjanagrca.si (hereinafter: Tatjana Grča) are drafted in accordance with the Electronic Commerce Market Act (ZEPT), the Consumer Protection Act (ZVPot-1), the Obligations Code (OZ), and the Personal Data Protection Act (GDPR).
Please read the general terms and conditions carefully before using the webshop.
The general terms and conditions deal with the operation of the webshop, user rights and the business relationship between the company and the customer. The user is bound by the general terms and conditions, which are effective at the time of the purchase (submission of the online order). The confirmation of the order informs the user of the general terms and conditions, the protection of personal data and the legal notice.
This web shop is managed by the company GRADNJE GRČA storitve d.o.o. (herein after: the provider), Podovnice 13, 1357 Notranje Gorice, registration number 1946447000, VAT ID number SI49354361, that also functions as the e-commerce service provider.
The web shop is open every day, 24 hours a day. Due to various technical or other reasons, business through our web shop or even access to the store is sometimes not possible. Therefore, the provider reserves the right to restrict or completely suspend access to the web shop for a limited or indefinite period. The provider assumes no responsibility for the failure of the shop due to non-use, any consequences of misuse of the web shop, failure of the service due to a network failure, power failure or other technical disturbances that could interfere temporarily, even for a long period of time.
User registration is not required for placing an order. For the execution of an order, the entry of personal data (first name, last name, address, email address, phone number) is mandatory. In the case of a company purchase, the company name and tax identification number are also required.
Payment is possible via a direct bank transaction, credit or debit card or upon delivery.
The order begins by selecting the desired product, by clicking on the "Add to Cart" button. One product is sufficient for the purchase. Once the product is added, the page will display a notification that the product has been added to the cart. You can continue shopping or click the "View Cart" button, where you can check the added products and adjust the quantity. In the cart, you can either proceed to checkout or return to the store to continue shopping. On the cart page, you can change the quantity of products or remove items from the cart. If you agree with the contents of the cart, you can move to the next step by clicking the "Proceed to Checkout" button. This is followed by entering personal details and the delivery address, and selecting a payment method. Once you enter all the information and review the contents of your cart, you can complete the purchase by clicking the "Buy Now" button. Before clicking the button, double-check the accuracy of the information, as your order will be finalized and you will receive the order details via email.
You can cancel the ordering process at any time by closing the browser window, except if you have already confirmed the order immediately after entering the details. In this case, for any additional information, please contact us at the phone number 01/36 51 534 or by email at info@tatjanagrca.si.
After the order is made, you will receive an order confirmation via e-mail with the payment information, while your order is also saved in the provider's archive. You can access this or any other information related to you upon a written request sent to info@tatjanagrca.si or to the company's address.
If you notice an error in your order after submitting it, you can inform us via email at info@tatjanagrca.si.
TECHNICAL MEANS FOR RECOGNIZING AND CORRECTING ERRORS BEFORE SUBMITTING THE ORDER
Before the customer submits the order, a preview of the order is displayed in the "Shopping Cart" and on the "Checkout" page, where they can verify the selected items they have added to the cart. On the "Checkout" page, where they enter their delivery information, all the items they have chosen are displayed below. If the customer does not want to place the order, they can close the page or leave the order submission process, thus canceling the submission and confirmation of the order.
In case of incorrect entries, the customer can correct the mistakes by going back to the previous step on the shopping cart page. Additionally, on the checkout page, if incorrect data is entered or a required field is left blank, a notification will appear listing the errors.
All prices are in euros and include VAT. The company GRADNJE GRČA storitve d.o.o. is liable for value added tax.
Prices are valid at the time of order and do not have a predetermined validity, except in case of discount where the validity of the discount is specifically marked.
The purchase agreement between the provider and the customer is concluded at the moment the customer places the order. From that moment on, all prices and other terms are fixed and apply to both the provider and the customer. After placing the order, the user will receive an email notification confirming whether the order has been accepted or rejected.
We guarantee that the product will function flawlessly if the user follows the attached instructions for use. GRADNJE GRČA storitve d.o.o. commits to repair/replace any defects and technical deficiencies that arise in the product under normal use within the warranty period (30 days). The warranty is valid as long as the instructions on the website are followed.
The product must not be mechanically damaged; the product must be used in accordance with the instructions.
Payment is possible via a direct bank transaction, credit or debit card or upon delivery.
The payment deadline is 2 business days after receiving the pro forma invoice.
The original invoice will be in attached to the delivered product in physical form. In case of in person pick-up, the buyer receives a printed invoice for the purchased products upon pick-up.
The invoice details the price and any costs relating to the purchase. The buyer is obliged to verify the correctness of the data before submitting the order. The buyer is obliged to verify the regularity of the invoice information and to inform the provider of any errors within 8 working days at the latest. Later objections regarding the regularity of issued invoices shall not be considered.
The order, along with the invoice, is stored in the company's archive. Upon the customer's written request to the address info@tatjanagrca.si or GRADNJE GRČA storitve d.o.o., Podovnice 13, 1357 Notranje Gorice, Slovenia, the customer will be granted access to the contract at the company's premises.
The delivery of products ordered in the online store within Slovenia amounts to 5€ (price with VAT) 5€ (cena z ddv).
The delivery time is 1 to 3 business days from the order date, or payment of the proforma invoice, or longer if specified for the product. Goods are not dispatched on Saturdays, Sundays, or public holidays.
Shipping method
Shipments are delivered by Pošta Slovenije d.o.o., so the method of delivery is subject to the general terms and conditions of Pošta Slovenije d.o.o.. In exceptional cases, the delivery of the product will be performed by another delivery company, in which case the customer will be notified of the change via phone or e-mail.
If you believe that the delivery company needs additional information to deliver the shipment, please use the "Apartment" field for delivery details.
Upon agreement with the provider, you can also pick up the ordered product or service yourself at the address GRADNJE GRČA storitve d.o.o, Podovnice 13, 1357 Notranje Gorice. In the case of in person pick-up, the provider will notify the customer by e-mail when the goods are ready for collection.
Handling of Damaged Shipments (Claims)
f your package is delivered and you find that the item or the physical shipment is damaged, missing contents, or shows signs of tampering, you can file a damage claim. The damage must be reported within 7 calendar days from the date of receipt of the package to the email address info@tatjanagrca.si. When reporting the damage, we will also need photographs of the package, (internal) packaging, the damaged item, the postal label, and a description of the damage.
In contracts concluded at a distance or outside of business premises, the consumer has the right to notify the company GRADNJE GRČA storitve d.o.o. within 14 days that they wish to withdraw from the contract, without providing a reason for their decision. The notification of withdrawal can be submitted by the consumer to the company using the form from the fifth paragraph of Article 138 of the Consumer Protection Act (ZVPot-1) or with an unambiguous statement clearly indicating the intention to withdraw from the contract.
You can download the refund form HERE.
If the consumer has already received the goods and withdraws from the contract, they must return or hand over the goods to GRADNJE GRČA storitve d.o.o., or to a person authorized by GRADNJE GRČA storitve d.o.o. to collect the goods, immediately or no later than 14 days after the notification referred to in Article 134 of this law, unless the company offers to collect the returned goods itself. It is considered that the consumer has returned the goods on time if they send them before the expiration of the 14-day return period.
In the case of withdrawal from the contract, GRADNJE GRČA storitve d.o.o. will immediately, or no later than 14 days after receiving the notice of withdrawal from the contract, refund all received payments. The payment will be refunded to the customer using the same payment method that was used.
The right of return does not apply to items that have not been returned or if we have not been notified of the withdrawal from the contract in time.
The only charge charged to the consumer in respect of a withdrawal is the cost of returning goods (which, in the case of shipment, is charged on the price list of the delivery service and depends on whether the shipment/package/cargo is involved). Shipments subject to cash payments are not accepted.
The returned goods must be undamaged and returned in their original condition.
The seller is responsible for any non-conformity of goods that exists at the time of delivery and appears within two years from the delivery of the goods, as stated in the first paragraph of Article 78 of the Consumer Protection Act (ZVPot-1).
In the case of non-conformity of goods, the consumer who has notified the seller of the non-conformity of the goods, under the conditions and in the order specified in this section, is entitled to:
The buyer must inform the seller about the withdrawal from the contract and return the product along with the invoice at their own expense and within the legally prescribed period. The buyer must allow the seller to inspect the product.
In the case that the buyer returns damaged or used goods, the seller reserves the right to claim compensation for the reduced value of the goods in accordance with the ZVPOT-1.
The website with the online store uses appropriate technological and organizational measures to protect the transmission and storage of personal data, orders, and payments.
The provider commits to protecting all personal data of the user in accordance with the provisions of the Personal Data Protection Act (GDPR) and the EU General Data Protection Regulation. All personal data of the user of the online store is confidential and will not be shared with unauthorized persons under any circumstances.
Most pages of the web shop can be visited without having to disclosing personal information, such as name, address and email address. Nevertheless, some information is obtained automatically through the use of cookies and web signals ("pixel tags"), which are standard tools in the online industry. The use of cookies and web beacons allows you to identify the individual IP address, the type of browser used by the website visitor and the general activity of the visitor online.
For a purchase in our online store, it is necessary to collect some of your personal data. The data you provide will not be shared with third parties, except for the purpose of confirming the validity of the purchase and delivering the products. The provider takes all necessary measures to protect the confidentiality of personal data in accordance with GDPR and the EU General Data Protection Regulation.
By purchasing in the web shop, you expressly agree that we store and use your personal data that you provide during ordering (name, surname, address, e-mail address, telephone) exclusively for the purpose of fulfilling the order, and we may use your e-mail address for direct marketing identical or similar products or services as you purchased in the online store. On your first visit, you may refuse cookies, which are used to load your data on the browser. By agreeing to the use, you confirm that you have read the Terms of business of this site and you consent to the collection and use of personal data.
(The Personal Data Protection Act ZVOP-1 and EU Regulation 2016/679)
In accordance with the Personal Data Protection Act ZVOP-1 and Regulation (EU) 2016/679, as of May 25, 2018, the company GRADNJE GRČA storitve d.o.o., Podovnice 13, 1357 Notranje Gorice, Online store tatjanagrca.si must obtain consent for the processing of personal data of its customers and visitors of the online store.
All data will be treated confidentially and will be used solely for internal records and for the purpose for which it was provided. Your data will be carefully protected against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
The company GRADNJE GRČA storitve d.o.o., Podovnice 13, 1357 Notranje Gorice – Online Store tatjanagrca.si, as the controller of personal data collections, may use and process the obtained data in accordance with the provisions of data protection regulations for all of the below-listed purposes and communication channels:
When making a purchase on the Online Store, we will collect and process the following personal data
The collected personal data will be carefully stored and processed until the visitor or customer of the Online Store requests deletion or unsubscribes.
Data Misuse
We are committed to protecting your personal data in accordance with GDPR. In the event of a data breach, we will notify you via email as soon as possible, but no later than 72 hours after the breach is identified.
(1) The content published on the provider's website may not be used or reproduced without permission.
(2) The provider ensures the most up-to-date and accurate content on its website. The provider is not responsible for occasional downtime of the site or the inability to access or use the information on these pages. The provider is not liable for any potential viruses that may transfer to users from this website, and therefore recommends that users properly protect their software from viruses before downloading from this website.
(3) Users use all published content at their own risk. The provider reserves the right to direct users to other websites and does not take any responsibility for their content.
(4) The provider or any other legal or natural person involved in the creation and development of the website is not liable for any damage resulting from accessing or being unable to access the information on the provider's website, or for any errors or deficiencies in their content.
(5) The provider has the option to withdraw from the contract only if the conditions for a fundamental mistake are met, in accordance with the provisions of the Obligations Code (OZ). A fundamental mistake is considered to be a mistake regarding essential characteristics of the product and any mistakes that, according to trade customs or the intention of the parties, are considered decisive, and which the provider would not have confirmed or concluded the contract if they had known about them. This also includes obvious errors in pricing.
(6) The provider is not responsible for the content of product reviews written by visitors. The provider reviews the reviews before publication and rejects those that contain obvious falsehoods, are misleading, or offensive. The provider is not responsible for the information in the reviews and does not accept any liability arising from the information in the reviews.
(7) The provider reserves the right to make any changes to the terms and conditions of business at any time and without prior notice.
(8) The images of the products are an actual representation of the items, but the color shade of the products may slightly differ from what is displayed on the consumer's screen (due to different screen color settings).
The merchant strives for the highest possible level of up-to-dateness and accuracy of the information published on the website. However, a reduced level of performance of the technological solution used, input, transmission or any other processing of data may cause an error displayed on the website. If a visitor to the website believes that the information displayed is incorrect, he or she can notify the merchant at the contact addresses.
(9) The provider reserves the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store.
The online store is owned by the company GRADNJE GRČA storitve d.o.o., located at Podovnice 13, 1357 Notranje Gorice, which also manages the online store. All content published on the website is the property of the provider and may not be used without their explicit permission.
We do not accept any liability for any consequences arising from the use of information published on this website or the temporary non-functioning of the website and thus the web shop.
We reserve the right to change the content on a daily basis, errors in prices and written text. By using this website, the visitor confirms that he/she accepts the described conditions and agrees with them.
Any disputes shall be settled amicably. If no amicable agreement is reached, disputes are resolved in the competent court in Ljubljana. In accordance with the legal norms, the seller does not recognise any performer of out-of-court settlement of consumer disputes as responsible for resolving a consumer dispute that the consumer could launch in accordance with the Out-of-Court Settlement of Consumer Disputes Act (UL, No. 81/15).
In accordance with the Out-of-Court Settlement of Consumer Disputes Act (UL, No. 81/15), Regulation (EU) no. Regulation (EC) No. 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC we publish an electronic link to the online dispute resolution platform (ODR): http://ec.europa.eu/odr..
The provider complies with applicable consumer protection legislation, obligations and other regulations governing the provision of goods and services via the World Wide Web. The provider shall endeavour to fulfil their duty to establish an effective system for handling complaints and to identify the person whom the buyer can contact via the telephone or e-mail if any problem arises. The complaint can be submitted via e-mail info@tatjanagrca.si or to the postal address GRADNJE GRČA storitve d.o.o., 1357 Notranje Gorice or in person at the address of the provider.
The provider will confirm within five working days that they have received the complaint, inform the buyer how long they will be processing it, and keep him informed about the progress of the procedure.
The provider is aware that the essential characteristic of the buyer's dispute, at least in terms of judicial resolution, is the disproportion between the economic value of the claim and the costs arising in the resolution of the dispute itself. This is also the main obstacle for the buyer not to initiate a dispute before a court. That's why the provider makes every effort to resolve any dispute by mutual consent. If an amicable settlement of the dispute is not reached, the court with material jurisdiction in Ljubljana shall have exclusive territorial jurisdiction to resolve all disputes between the provider and the buyer.
DISCOUNT CODE
When a discount code is available, it provides various benefits when purchasing through the online store www.tatjanagrca.si and is time-limited. www.tatjanagrca.si in je časovno omejena.
Use of a discount code
Select the items you wish to purchase and add them to your shopping cart. Once you've finished adding items, proceed by clicking on the "Checkout" button.
Select the delivery method, provide the delivery address, and choose the payment method.
In the same step, enter the discount code in the "Discount Code" field and confirm the entry by clicking the "Apply" button. Multiple discount codes cannot be used simultaneously.
Then click the button use the coupon.
After entering the discount code, the value of the discount will automatically be subtracted from the total price of your order in the final step - "Order Summary."
The remaining amount must be paid.
A discount code is a one-time use code, meaning it can only be used once.
We guarantee the correctness of the delivered goods in accordance with the data provided with the products.
Goods are in conformity with the contract if:
If the goods are not in conformity with the contract, the consumer has the right to request:
The manager of the online store on the website www.tatjanagrca.si is GRADNJE GRČA storitve d.o.o., 1357 Notranje Gorice, Slovenia
Information about the data manager:
Company name: GRADNJE GRČA storitve d.o.o.
Address: Podovnice 13, 1357 Notranje Gorice
Registration number: 1946447000
VAT number: SI49354361
Subject to VAT: YES
Phone: 01/36 51 534
E-mail: info@tatjanagrca.si
Bank account: SI56 0205 3025 4414 212 (NLB d.d.)
Date of registration of the entity in the court register: 20th May 2004 - registration number 13973900
Last Reviewed: March 2025